Changi Airport Food Delivery Service
What is this platform all about?
Ans: This delivery platform, implemented and managed by EZQR Pte Ltd in partnership with Jeripay Pte Ltd, allows you to consolidate orders from different F&B (and selected retail) merchants in Changi Airport in a single delivery. Simply place multiple items from up to 5 merchants in a single order and enjoy free delivery with a minimum spend of $80.
Why is Changi Airport doing this?
Ans: The travel industry, along with the retail and food & beverage industry have been severely affected due to the Covid-19 pandemic. Changi Airport has been affected and our tenants, many whom are local SMEs, are affected too. However, we remain resilient and are committed to helping our partners through this difficult time. During this time, we know that many of you have missed the airport and we can’t wait to welcome you back too. As such, we have worked with a group of local SMEs to roll out this delivery initiative so that we can bring Changi to you. So join us in supporting our tenants and enjoy a piece of Changi at home.
May I order from multiple outlets?
Ans: Yes, customers may “mix and match” and order from multiple outlets, up to a maximum of 5 outlets in a single transaction.
Are your prices marked up, i.e more expensive than those listed in the restaurant? Are there other service fees?
Ans: We do not practice mark-up prices so that our customers enjoy the same prices as they would in-store. There are no service fees, but delivery charges do apply.
Will I be able to earn Changi Rewards points for my order?
Ans: Yes! Changi Rewards members will be awarded the normal earn rate of Changi Rewards points. Please see the section below on Changi Rewards and visit rewards.changiairport.com for more information.
Is there a minimum order value per transaction?
Ans: Yes, a minimum order of S$50 is required to proceed with the order.
What if I don’t hit the minimum order value of S$50?
Ans: A minimum order of S$50 is required to proceed with the order. You may choose to cross order from different outlets, up to a maximum of 5 outlets.
How far ahead may I place an order for my food?
Ans: Orders may be made 1 day in advance and up to 1.5 hours before your scheduled delivery.
Is the delivery service available 24/7?
Ans: We deliver daily from 12.30pm to 8.30pm.
What happens after I check out of my shopping cart and complete payment?
Ans: Upon successful completion of payment, an email confirmation will be sent to the email provided in the order.
What are the delivery charges like?
Ans: We apply a distance-based delivery charge that starts from $5 per order.
Is there Free Delivery?
Ans: Yes, free delivery is applicable for transactions above S$80 in a single order.
Where do you deliver to?
Ans: Our delivery zones are based on postal codes, and excludes the following locations: Sentosa, Jurong Island, Pulau Tekong, Pulau Ubin, Tuas, and all off-shore islands. To find out if we deliver to you, simply key in your postal code at the check-out page to confirm that your address falls within our delivery zones.
If I order from 5 different outlets, would that be recorded as 5 different transactions, and do I have to pay for 5 times the delivery fees?
Ans: No, as long as the orders from the 5 different outlets are added into the same shopping cart, it will be deemed as a single transaction. You will only need to pay for a single delivery fee.
Do you offer contact-free Delivery?
Ans: If you prefer contact free delivery, do indicate your preference in “Order Notes”, under the Additional Information section after cart check out, but before payment.
Modes of Payment
What are the payment modes available on your platform?
Ans: Only credit card payment by Mastercard and VISA are accepted on our platform.
How do I redeem a promo code?
If you have a coupon code, you may redeem this after you have added items to your cart. Enter the code in the “Coupon code” field, click “Apply Coupon”. The page will be updated to reflect the discount offered.
Will my Changi Rewards points be credited immediately once payment for my transaction is completed?
Ans: Changi Rewards points will be credited within 2 months from the date of transaction.
Will I earn Changi Rewards points for delivery fees?
Ans: Changi Rewards points will be awarded based on the total net spent amount.
What if I forget to enter my Changi Reward Membership number after cart check out and payment?
Ans: To earn Changi Rewards points, you must key in your 19-digit Changi Rewards card number at the check-out page.
What if I keyed in the wrong Changi Rewards card number?
Ans: Crediting of Changi Rewards points will be based on the card number entered. Please ensure that you have keyed in the correct 19-digit Changi Rewards card number to earn Changi Rewards points. Invalid Changi Rewards card number records will be forfeited.
Who may I contact to check on my order?
Ans: You may send us a message with your 4-digit order number (found in your order confirmation email) to our Customer Service WhatsApp Hotline at 8815 2877 and we will do our best to answer enquiries on your orders. Please note that the operating hours of the WhatsApp Hotline is from 10am to 9pm daily and is dedicated to address food order-related queries during operating hours only.
Can I cancel or change my confirmed order?
Ans: We are unable to amend or cancel your order once it has been confirmed and payment has been processed successfully.
Who may I contact to give feedback on my order and for general matters or enquiries on Changi Airport Food Delivery?
Ans: You may contact us at [email protected] for any enquiries related to Changi Airport Food Delivery service and we will respond to you within 7 working days.