Changi Airport Food Delivery Service
What is this platform all about?
Ans: This delivery platform, implemented and managed by EZQR Pte Ltd in partnership with Jeripay Pte Ltd, allows you to consolidate orders from different F&B (and selected retail) merchants in Changi Airport in a single delivery. Simply place multiple items from up to 5 merchants in a single order and enjoy free delivery with a minimum spend of $80.
Why is Changi Airport doing this?
Ans: The travel industry, along with the retail and food & beverage industry have been severely affected due to the Covid-19 pandemic. Changi Airport has been affected and our tenants, many whom are local SMEs, are affected too. However, we remain resilient and are committed to helping our partners through this difficult time. During this time, we know that many of you have missed the airport and we can’t wait to welcome you back too. As such, we have worked with a group of local SMEs to roll out this delivery initiative so that we can bring Changi to you. So join us in supporting our tenants and enjoy a piece of Changi at home.
May I order from multiple outlets?
Ans: Yes, customers may “mix and match” and order from multiple outlets, up to a maximum of 5 outlets in a single transaction.
Will I be able to earn Changi Rewards points for my order?
Ans: Yes! Changi Rewards members will be awarded the normal earn rate of Changi Rewards points. Please see the section below on Changi Rewards and visit rewards.changiairport.com for more information.
Is there a minimum order value per transaction?
Ans: A minimum order of S$50 is required to proceed with a order. However, there is no minimum order for orders collected by self pick-up.
What if I don’t hit the minimum order value of S$50?
Ans: A minimum order of S$50 is required to proceed with a delivery order. You may choose to cross order from different outlets, up to a maximum of 5 outlets. Alternatively, you may like to opt for self pick-up to enjoy no minimum spend.
How far ahead may I place an order for my food?
Ans: Orders may be made from 4 days in advance and up to 100 minutes before your scheduled delivery.
Is the delivery service available 24/7?
Ans: We deliver daily from 12.30pm to 8.30pm.
What happens after I check out of my shopping cart and complete payment?
Ans: Upon successful completion of payment, an email confirmation will be sent to the email provided in the order.
What are the delivery charges like?
Ans: We apply a distance-based delivery charge that starts from $5 per order.
Is there Free Delivery?
Ans: Yes, free delivery is applicable for transactions above S$80 in a single order.
Where do you deliver to?
Ans: Our delivery zones are based on postal codes and currently exclude addresses with postal codes starting with: 11 to 13 and 59 to 72. In addition, we do not deliver to Sentosa, Jurong Island, Pulau Tekong, Pulau Ubin, Tuas, and all off-shore islands. This is to maintain the quality of food being delivered by Changi Eats. We consistently review the delivery zones to ensure that we can bring the best of Changi to as many customers as possible.
*Changi Eats does not deliver to the areas marked in red.
For the most updated delivery zones for Changi Eats, simply key in your postal code at the check-out page to confirm that your address falls within our delivery zone.
If I order from 5 different outlets, would that be recorded as 5 different transactions, and do I have to pay for 5 times the delivery fees?
Ans: No, as long as the orders from the 5 different outlets are added into the same shopping cart, it will be deemed as a single transaction. You will only need to pay for a single delivery fee.
Do you offer contact-free Delivery?
Ans: If you prefer contact free delivery, do indicate your preference in “Order Notes”, under the Additional Information section after cart check out, but before payment.
Self Pick up
How do I select self-pick-up/ drive-thru collection?
Ans: You may select this option at check-out. Please select ‘Self Pick Up’ if you like to self-collect your Changi Eats order.
How do I get to the collection point if I am driving?
Ans: From Airport Boulevard, look out for signs to Terminal 3.
Filter left for Terminal 3 and keep right for downward ramp leading to Arrival Pick Up.
Do not turn into carpark 3A. Go straight and keep on left lane. Drive straight to Door 3.
Stop your vehicle temporarily at Door 3 and proceed to the Changi Eats self-pick-up collection point to pick up your order. Please have your order number ready for easy retrieval.
How do I get to the collection point if I am taking public transport?
Ans: From Public Bus Bay or MRT station, proceed towards ‘The Slide’ at Basement 2. Take the lift from Basement 2 (next to The Slide) and proceed to Level Basement 1. Exit lift at Basement 1 and turn left. Changi Eats Collection Point is located here!
What is the minimum order value for self-pick-up?
Ans: There is no minimum order required for self-pick up.
How far ahead must I place my order?
Ans: Orders may be made from 28 days in advance and up to 100 minutes before your scheduled pick up time
How would I know if my order is ready for collection?
Ans: Your order will be ready as per your selected scheduled pick-up time. If you would like to check on your order before heading down, do drop us a text via whatsapp at 8815 2877.
Modes of Payment
What are the payment modes available on your platform?
Ans: Only credit card payment by Mastercard and VISA are accepted on our platform.
How do I redeem a coupon code?
If you have a coupon code, you may redeem this after you have added items to your cart. Enter the code in the “Coupon code” field, click “Apply Coupon”. The page will be updated to reflect the discount offered.
Will my Changi Rewards points be credited immediately once payment for my transaction is completed?
Ans: Changi Rewards points will be automatically credited once payment for your transaction is completed.
Will I earn Changi Rewards points for delivery fees?
Ans: Changi Rewards points will be awarded based on the total net spent amount, subjected to a minimum net spend of S$10.
What if I forget to enter my Changi Reward Membership number after cart check out and payment?
Ans: To earn Changi Rewards points, you must key in your 19-digit Changi Rewards card number at the check-out page.
What if I keyed in the wrong Changi Rewards card number?
Ans: Crediting of Changi Rewards points will be based on the card number entered. Please ensure that you have keyed in the correct 19-digit Changi Rewards card number to earn Changi Rewards points. Invalid Changi Rewards card number records will be forfeited.
Who may I contact to check on my order?
Ans:You may send us a message with your order number (found in your order confirmation email) to our Customer Service WhatsApp Hotline at 8815 2877 and we will do our best to answer enquiries on your orders. Please note that the operating hours of the WhatsApp Hotline is from 10.30am to 8.30pm daily and is dedicated to address food order-related queries during operating hours only.
Can I cancel or change my confirmed order?
Ans: We are unable to amend or cancel your order once it has been confirmed and payment has been processed successfully.
Who may I contact to give feedback on my order and for general matters or enquiries on Changi Airport Food Delivery?
Ans: You may contact us at [email protected] for any enquiries related to Changi Airport Food Delivery service and we will respond to you within 7 working days.